If you used Outlook to create a PST file and then imported that into Google Mail then you would end up with “(unknown sender)” in the From or To fields for messages to/from someone who is within your Exchange server domain.

Using Windows Live Mail correctly migrates e-mails to Google Mail and preserves the e-mail address.

You could also use Outlook to perform the same task.  Just add a new mail account to the Exchange Server but use IMAP as the type.  Now, use this IMAP connection as the source of the migration instead of the original native Exchange connected account and all the e-mail address will be preserved.

To avoid/minimise problems with time-outs in Outlook, sub-divide large mail folders into smaller ones and migrate those one-at-a-time.  You can also increase the server timeout value in the advanced account settings although I haven’t really needed to do this.

is that a prob with exchange?

do you think i could fix this by using windows mail to migrate the data?

i am pulling my hair out, and i am getting no help from google’s support . . .

I pretty much get what you were doing, except for one part. You said that from Outlook you uploaded it to Gmail through IMAP. How do you that exactly since Gmail’s Mail Fetcher doesn’t do IMAP?

Thanks.

Questions that need answered: If HR/Legal needs to get into an account and view it can they? If someone accidentally nukes an account (loses all data) can it be restored?……